Recently we read an interesting article here on 3D InCites about the role secondary markets play in contributing to a greener semiconductor industry. Did you know that the secondary market for semiconductor tools comprises nearly 10% of the overall equipment market? We want to dig a little bit deeper into this topic and let you know in which way our tools are sustainable and what kind of benefits they bring to our customers.
Expansion of service department and one step closer to a greener alternative
We expanded our service and maintenance department so that we can guarantee our customers even faster processing of their service and maintenance requests.
In case of a failure of metrology systems, the customer expects that the problem will be solved quickly and that the tool can be used in production quickly again. He also expects a sustainable solution and an elimination of the cause of the fault. The components and sensors of our FRT Metrology tools can be replaced with new ones so the customer doesn’t need a whole new tool and is one step closer to a greener lifestyle.
Due to the long service life of our tools, maintenance is recommended from time to time. Our expanded service and maintenance team takes care of your tools. In addition to normal repair work, our experts can also replace or expand components, even for changing measurement requirements. All our systems can be retrofitted with additional sensors on-site.
All tool components are produced and delivered from long-term suppliers and partners of FRT Metrology to build high-quality tools, made in Germany.
Surface metrology: We do it
FRT Metrology offers optical surface metrology for research, production, and quality assurance. With micro-and nanometer resolution, the multiple award-winning measuring systems provide non-contact and non-destructive, as well as optionally fully automated information about the topography, structure, step height, roughness, wear, surface defects, and thickness variation, layer thickness, and many other parameters.
We offer several support options to get the best measurement result for you. More than 700 tools are in use worldwide at companies in the semiconductor, microsystems technology, automotive, optics, solar/photovoltaics, and other industries.
Our main goal is to further optimize service quality, improve response times for support requests and offer more sustainable tools and metrology solutions. Since the system’s failures often are a combination of software, hardware, and measuring challenges, the service engineer receives assistance from all departments and is supported to the best of his ability. Thus he is able to complete his task quickly and effectively. It is always the aim of FRT Metrology service operations to meet these customer expectations, as efficient and fast customer service increases customer satisfaction and creates long-term relationships.
Read more about our metrology support and how you can benefit from it.