ACM Research is a fast-growing semiconductor manufacturing equipment company that provides environmentally friendly, high productivity solutions for the most challenging areas of the Fab. We are looking for a full time senior service engineer for North American Accounts.

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Job Responsibilities

  • Location: Hillsboro, OR.
  • Responsible for providing on-site repair and maintenance services of complex electro-mechanical systems at customer sites.
  • Troubleshoot equipment problems to isolate problems and take steps to minimize downtime or system interrupts and eliminate equipment malfunctions. Determine corrective actions as required.
  • May own or take part in installations or relocations of customer equipment, and perform start-up and qualification procedures.
  • Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials.
  • Assist in complex field modifications, upgrades, CIPs, and ECOs.
  • Maintain records and reports as required to properly coordinate activities with supervisors and customers.
  • Assist in the planning, management, and execution of projects of a limited scope and duration
  • May perform other related duties as assigned or requested by manager.
  • Employment type – Full time.

Other Job Responsibilities


  • Provide technical instructions and mentoring for the technical support team.
  • Ability for leading customer escalations, task forces and continuous improvement projects.
  • May Provide on-site instruction to sub-contractors, co-workers, and customers.

Customer Relations:

  • Professionally represent the company to the customer.
  • Be committed to customer satisfaction and develop good customer relations by maintaining high professionalism standards of conduct.
  • Present escalation action plans and status.

Minimum Qualifications

  • BS degree in electronics, engineering or other applicable field of study and a minimum of 5 years of work experience or Associates degree with +6 years of relevant experience.
  • Previous experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment adhering to company procedures.
  • Work in clean room environment, wearing clean room garments and appropriate personal protective safety equipment.
  • Able to work rapidly for prolonged periods of time, including bending, stooping, reaching, walking, sitting and standing in one location.
  • Experience in Microsoft Office Suite and data analysis tools.
  • Complete assignments with attention to detail and high degree of accuracy.
  • Establish and maintain cooperative working relationships with co-workers and customers.
  • Adhere to customer rules and policies regarding worksite behavior and safety.
  • Able to travel 10-50% of the time. Must have the ability to obtain a valid passport and travel internationally as required.
  • Candidates must already have a work authorization that would permit them to work for ACM Research in the US.

Preferred Qualifications

  • Fluency in Mandarin a bonus.